TERMS AND CONDITIONS
GENERAL CONDITIONS OF SALE
This document contains the general terms and conditions of sale (the ‘Terms and Conditions of Sale’) governing online purchases made through the Venchi.com website (‘Website’), owned and managed by Venchi S.p.A., with registered office in Milan (MI), Via Vincenzo Monti 8, VAT No. 05744670968 (the ‘Seller’).
Products and services purchased on the Website are sold directly by the Seller.
For further information, it is possible to contact the Seller's Customer Service by telephone +39 0171791672 (the service is available from Monday to Friday from 9.30 a.m. to 1.00 p.m.) or through the form found at https://uk.venchi.com/contact-us
The Seller reserves the right to amend these Terms and Conditions of Sale at any time, also in consideration of any changes in the applicable laws. Any new Terms and Conditions of Sale that may be applicable shall be effective as of the time of their publication on the Website and shall apply with respect to any order transmitted or purchase completed as of the date of their publication.
The Seller suggests reading these Terms and Conditions of Sale carefully before proceeding with any purchase via the Website.
1.1 Customer: the Consumer, as defined below.
1.2 Order Confirmation: notice sent to the Customer by e-mail to the e-mail address provided by the Customer, containing the final details of the purchase contract concluded between the Seller and the Customer (which these Terms and Conditions of Sale are an integral part of).
1.3 Consumer: a natural person, of age or otherwise capable of acting in accordance with the law, who places an order on the Website for purposes unrelated to any entrepreneurial, commercial, handicraft or professional activity carried out.
1.4 Price: the contractual consideration indicated in the Order Confirmation, including VAT.
1.5 Product(s): the products in the electronic catalogue published on the Website, as described in the relevant product sheets and listed in detail in the Order Confirmation.
2) SALES POLICY - SCOPE
2.1 The Seller's mission is to promote and sell its Products through the Website. The sale of Products by the Seller through the Website is intended exclusively for end consumers, for personal use, to the exclusion of any reseller or intermediary. By purchasing Products through the Website, the Customer declares that they are acting as an end consumer and that they have no intention of directly or indirectly reselling the products purchased. Also in consideration of its sales policy, the Seller reserves the right not to process orders from parties other than the Customer, or in any case orders that do not comply with its sales policy.
2.2 These Terms and Conditions of Sale exclusively govern the offer, submission and acceptance of purchase orders for products between Customers and the Seller via the Website. On the other hand, these Terms and Conditions of Sale do not govern the provision of services or the sale of products by parties other than the Seller, even where they may be present on the Website or reachable therefrom via links, banners or other hypertext links. Before placing purchase orders for products and/or services from parties other than the Seller, the Customer is invited to check their terms and conditions of sale and/or use. In fact, the Seller is to be considered extraneous and is not responsible for the provision of services or sale of products by third parties other than the Seller itself as well as for the conclusion of any e-commerce transactions between users and third parties.
2.3 In the event of an error of any kind (computer, manual, technical, or of any other nature) that may result in a substantial change, not foreseen by the Seller, in the public sale price of the Products via the Website, making it either excessive or clearly irrelevant, the purchase order will be considered invalid and will be cancelled. Any amount already paid by or charged to the Customer shall be refunded, after the Customer has been informed of this fact.
2.4 The Seller reserves the right to verify and assess the correctness and good faith of the Customer, as well as the fulfilment of the provisions of these Terms and Conditions of Sale, in the performance of any transaction through the Website (including the submission of orders and the purchase of Products), especially, but without limitation, in the event of any breach of the provisions of these Terms and Conditions of Sale.
If the Customer's conduct is found to be unlawful and/or improper, or the Seller reasonably believes that the Customer is in breach of these Terms and Conditions of Sale, or the Customer has engaged in any fraudulent activity, the Seller reserves the right not to accept an order from a Customer or to proceed with the cancellation of a purchase order.
2.5 These Terms and Conditions of Sale are published on the Website and can be accessed via the relevant link shown on the Website's home page and printed at any time. The Terms and Conditions of Sale can be viewed by the Customer at any time, before and during the process of placing an order, and must be fully accepted in order to proceed with the order and conclude any contract with the Seller for the purchase of Products via the Website. The Terms and Conditions of Sale shall be deemed accepted upon clicking the ‘Place Order’ button.
3) HOW TO CONCLUDE THE CONTRACT
3.1 In order to conclude the contract for the purchase of one or more Products on the website, the Customer, in addition to selecting the Products to be ordered, must also fill out an order form in electronic format, taking care to correctly enter their data as requested on the form itself and submit it electronically to the Seller, all by following the instructions provided on the Website at the time of purchase.
The Customer, in any case, assumes responsibility for the truthfulness and correctness of all data (including any personal data) entered and submitted to the Seller when filling in and forwarding the order form. It is understood that any damage, delay and/or inconvenience referable, consequent and/or attributable to the incorrectness and/or untruthfulness of the data entered at the time of completing and submitting the relevant order form, and/or subsequently modified, can under no circumstances be ascribed to the Seller.
3.2 The order form contains a reference to the Terms and Conditions of Sale and a summary of the main information relating to each Product ordered. Specifically, the price (inclusive of all applicable taxes and/or levies), the means of payment that can be used and the delivery methods of the products ordered (together with the relevant costs) are specified, and all of this may also be accessed by means of a link to specific pages on the Website. In addition, there is a reference to the General Terms and Conditions of Use of the Website.
3.3 Before proceeding with any purchase of products by submitting the order form, it is the Customer's obligation to carefully read the Terms and Conditions of Sale and General Terms and Conditions of Use, as well as to print and/or save a copy for possible future use. Specifically, prior to the conclusion of the online purchase procedure and payment, the Customer shall be asked to read these Terms and Conditions of Sale, as well as to print or save an electronic copy, and in any case, to retain these Terms and Conditions of Sale. These shall be deemed accepted upon confirmation of the order (by clicking on the ‘Place order’ button).
3.4 The contract is concluded when, following the Customer’s verification of the order data, the Seller receives the corresponding order form electronically.
3.5 By submitting the order form, the Customer unconditionally accepts and undertakes to observe these Terms and Conditions of Sale in their relations with the Seller. If the Customer does not agree with any of the terms herein, they are invited not to submit an order form for the purchase of Products on the Website.
3.7 The order form will be stored in the Seller's database for the period of time required to process orders, and in any case, within the terms of the law. The Customer may access the order form by consulting the Personal Area > ‘Order History’ section, or, if the Customer is not registered on the website, by retrieving the order confirmation message received by e-mail.
3.8 The language available to the Customer for concluding the contract with the Seller is the one selected, among the available languages, when creating the order.
3.9 The prices of the Products may be subject to update at any time. The Customer is obliged to ascertain the final sale price before submitting the relevant order form.
3.10 Purchase requests from countries not included among those listed, at the time of the order, in the ‘Shipping’ section (which can also be accessed through the relative link published on the home page of the Website itself) cannot be accepted by the Seller.
3.11 Upon conclusion of the contract, the Seller shall take charge of the corresponding purchase order.
3.12 Without prejudice to the provisions of the preceding paragraphs, the Seller may not process purchase orders submitted by the Customer if sufficient guarantees of solvency are not provided or if the data provided by the latter are incomplete or incorrect. In such cases, the Seller shall inform the Customer of the failure to conclude the contract by e-mail to the address provided by the Customer.
3.13 In general, all Products on the Website are immediately available, except where otherwise indicated. However, the Seller shall under no circumstances be held liable for the unavailability (temporary, prolonged or permanent) of one or more Products. If specific Products presented on the Website are no longer available after the order form has been submitted, it shall be the Seller's responsibility to inform the Customer of said unavailability. Without prejudice to what is agreed to below (see section ‘Right to Withdraw’), the Customer’s submission of the order form shall also be considered as acceptance of a possible partial delivery, limited to the products available within those ordered, as well as a waiver of the right to claim damages and/or compensation in this respect. If any products are unavailable, these shall not be charged to the Customer.
3.14 Once the contract has been concluded, the Seller shall send the Customer an Order Confirmation at the e-mail address and in the language specified in the order form. The Order Confirmation will contain a summary of the information contained in the order form. This document will contain a list of the Products actually purchased together with their main characteristics, including the unit price inclusive of VAT and the total price net of the discounts applied. It will also contain information on shipping costs. Lastly, this document will contain a summary of the applicable Terms and Conditions of Sale, the General Terms and Conditions of Use of the Website and the Seller's identification data.3.15 Upon the actual dispatch of the products confirmed by means of the Order Confirmation, the Seller will send the Customer, at the e-mail address and in the language indicated by the same, an e-mail message confirming dispatch. This document will contain a list of the products actually purchased together with their main characteristics, including the unit price inclusive of VAT and the total price net of the discounts applied. It will also contain all the information relating to the shipping costs and some instructions on how to accept the package upon delivery by the courier. Lastly, this document will contain a summary of the applicable Terms and Conditions of Sale, the General Terms and Conditions of Use of the Website and the Seller's identification data.
4) ORDER CANCELLATION
4.1 From the moment the Customer submits the order form, it is not possible to request its cancellation, but it is possible to exercise the Right to Withdraw by following the procedure outlined in the ‘Returns and refunds’ section (which can also be accessed through the relevant link published on the home page of the Website.
4.2 It is not possible to cancel an order once the shipping process has begun
4.3 Upon cancellation, the payment authorisation shall lapse and thus the amount authorised at the time of the order shall not be confirmed.
5) GUARANTEES AND AFTER-SALES SERVICE
5.1 The essential characteristics of the products are indicated on the Website on each Product detail page. However, the images and colours of the Products offered for sale may not correspond to the real ones due to the effect of the internet browser and monitor used. It is therefore understood that, without prejudice to the indications on the label, the Customer may not make any claim or exception against the Seller in the event that the packaging of the Product delivered does not coincide with the image of the Product shown on the Website in terms of colour/shape/size. In fact, the Seller reserves the right to change the Product packaging at any time.
5.2 The Seller pays the utmost attention to the compliance of what is described and presented on the Website with what is stated on the label on the Product packaging. In any event, it is emphasised that, where differences are found, the label and the directions for use of the Product provided by the Seller shall always prevail.
5.3 Upon delivery by the courier of the purchased Product, the Customer is required to check that the number of packages delivered corresponds to the number indicated in the transport document and that the packaging is intact, not damaged, not wet or in any way altered, including the sealing materials (adhesive tape or metal strapping). Upon receipt of the Products, the Customer shall:
- Ensure that the packaging is intact. If this is not the case, the Customer must not accept the Products and must leave them with the courier. If this is the case, the Customer shall promptly notify the Seller in order to proceed with the return of the purchased goods as soon as possible.
- Sign the document of receipt of the goods presented by the courier, always writing the wording ‘ACCEPTED SUBJECT TO VERIFICATION.’ This will make it easier and quicker to obtain any refunds for damage attributable to transportation.
- Photograph the package – if the Products received are damaged or incomplete/incorrect – both externally and internally so that, in the event of a request for reimbursement, the Seller can request this material to check the actual problem.
Once the courier's document has been signed, the Customer shall not be able to make any objection regarding the external characteristics of what has been delivered, and the risk of loss of or damage to the Products shall to all intents and purposes be borne by the Customer.
5.4 By way of exception, the Seller offers an additional guarantee to the Customer, whereby if the Customer does not comply with the provisions of paragraph 5.3 and therefore loses the possibility to claim against the shipping courier for damage to the products, the Seller shall in any case provide for the refund of the damaged goods, according to the procedures set forth in this document. The Seller avails itself of the right to cancel this extra guarantee at any time, duly indicating this on the Website.
5.5 In any case, the Seller acknowledges, on all Products, the legal conformity warranty as set forth in the applicable provisions, without prejudice to any limitations related to the nature of the Products sold (such as expiration date, perishability), as applicable from time to time.
5.6 The product conformity guarantee is reserved for Customers of the Website who are identifiable as consumers.. Without prejudice to the provisions of Article 2 (Sales Policy) of these Terms and Conditions of Sale, any customers who have purchased on the Website and are not consumers shall not be subject to the conformity warranty provisions of these Terms and Conditions of Sale, and only the provisions on defects of the item sold shall apply to them, where applicable. In any case, any defects or flaws caused by accidental events or by the Customer's negligence, or by use of the Product that does not comply with its intended use and/or in cases where the Products are stored in places that are not suitable for the Product, according to the indications contained on the Website or indicated on the Product, or exposed to the weather, dirt or contaminating agents, are excluded from the scope of the Product conformity warranty.
6.1 The Seller will only accept payments in Pound currency.
6.2 For the payment of the price of the Products and the related shipping and delivery costs, the Customer may use one of the methods that will be duly indicated, from time to time, in the order form, in any case prior to the submission of the related order by the Customer and the conclusion of any related purchase contract between the Seller and the Customer. The credit card circuits through which it is possible to make purchases on the Website will be indicated in the order form.
6.3 In the event of payment by credit card, the entire payment procedure shall be handled, in complete safety, by PayPal or Adyen, which shall process all online payments on the Website. The Seller shall not store the Customer's payment data and shall never be in possession of any sensitive information (e.g., the full credit/debit card number or security code).
6.4 An optional credit card storage service will be available on the website for future purchases. This function may be activated by the Customer at the end of the payment of an order: the credit card details will be stored exclusively by Adyen and the Seller will not be able to gain access to them in any way. Each time the Customer pays for an order using the ‘stored card’ function, the Seller's system will contact Adyen's system providing the amount due and a special code, known as an ‘Alias,’ which will uniquely match the credit card to the payment. The process will be fully traced by Adyen and it will not be possible in any way to trace the original card data back to the Seller.
7) SHIPPING AND DELIVERY OF PRODUCTS
7.1 The Seller ships its products to the United Kingdom via couriers. Delivery is made, by express delivery, normally within 5 working days (i.e., normally from Monday to Friday, excluding national holidays, except as specified below) from the date of receipt of the order form and subsequent Order Confirmation e-mail by the Seller pursuant to Article 3 of these Terms and Conditions of Sale. However, given the characteristics of our Products, during the periods of the year when temperatures are at their highest (i.e., generally between May and September), the Products are shipped by courier in special isothermal containers or by refrigerated carrier in order to maintain maximum freshness until receipt of the goods. For this reason, during this period, the Seller will not ship on Fridays. This means that orders confirmed by midnight on Thursday will be handed over to the courier on the next working day, i.e., except in exceptional cases, on the following Monday. In any case, the Seller reserves the right to deliver the ordered products within a maximum period of 30 days from the Order Confirmation e-mail.
7.2 The Seller undertakes to make every effort to respect the delivery times indicated above, but shall in no event be liable for any damage or inconvenience caused by any delay.
7.3 The countries to which the Seller ships are: Italy. ------ for the other websites: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. United Kingdom
7.4 The cost for each delivery, associated with an order, will vary depending on the following parameters: the place of destination and the total weight of the Products purchased with the individual order, and will in any case be explicitly indicated during the order submission procedure, before any payment is made by the Customer, and summarised in the Order Confirmation.
7.5 All of the above costs are inclusive of VAT to the extent applicable by law.
7.6 Delivery is intended at street level and will be made, unless otherwise specified and in accordance with the above, normally from Monday to Friday during normal office hours (9 a.m. to 6 p.m.), excluding national holidays.
8) RIGHT TO WITHDRAW
8.1. The Customer, a consumer, has the Right to Withdraw from the purchase contract for any reason whatsoever, without the need to provide explanations and without any penalty, subject to the exclusions specified below.
8.2 To exercise the Right to Withdraw, the Customer shall notify the Seller within 14 days from the date of receipt of the Products. The methods for sending such notification, as well as other information regarding the exercise of the Right to Withdraw are summarised and can be consulted at any time in the ‘Returns and refunds’ section, accessible from the Website’s home page.
8.3 Once the aforesaid notice of withdrawal has been received, the Seller, having verified compliance with the terms for availing oneself of the Right to Withdraw, shall send, through its Customer Service, an e-mail initiating the return process to the Customer.
The Product to be returned must be received by the Seller within 14 days of receipt of the e-mail initiating the return process due to withdrawal.
Once the products have been received, the Seller shall open a refund procedure (see Refunds) if and only if the products have been sent within the established terms (the postmark or the date of handover to a courier, if any, shall be the date of delivery), and if the products are perfectly intact and in their original packaging complete in all its parts (product packaging and related documentation).
8.4 In the event of withdrawal communicated by the Customer in the manner set forth in the preceding article, the Seller shall reimburse the Customer for all amounts paid by the latter, within 14 days of receipt of the notice of withdrawal sent by the Consumer-Customer. Shipping costs shall be borne by the Customer. The delivery, until certificate of receipt at the warehouse indicated by the Seller, is under the complete responsibility of the Customer. Upon its arrival at the address indicated by the Seller, the Product shall be examined to assess any damage or tampering not resulting from shipping. If the original packaging and/or packing are damaged, the Seller shall deduct from the refund due a percentage equal to the respective loss in value of the Product.
8.5 In view of the characteristics of the Products sold by the Seller, the Right to Withdraw applies exclusively to the Product purchased in its entirety. It is not possible to exercise withdrawal only on one or more parts of the Product purchased. In the case of Orders comprising more than one Product, it shall be possible to exercise the Right to Withdraw in respect of one or more Products of the Order, specifying the description of the Products to be returned in the notice of withdrawal. In such cases, the refund will be made only for the returned products.
8.6 Regardless of the correspondence between the recipient of the Products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums shall always be made by the Seller to the person who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made). The Seller, reserves the right to withhold the refund until it has received the Products back or until the Customer has proved that they have returned the Products.
8.7 The Right to Withdraw shall be deemed to have been properly exercised if the following conditions are also fully complied with:
1. The e-mail containing the request to exercise the Right to Withdraw contains the order code.
2. The products relating to the order for which the Right to Withdraw is exercised are sent to the Seller in a single delivery. The Seller, in fact, reserves the right not to accept products of the same order that are returned and shipped at different times.
9.1 The return procedure is only opened following a request by the Customer to exercise the Right to Withdraw. In any case, following the Customer's request, the Seller shall verify the actual existence of the conditions necessary for the opening of a return procedure.
9.2 Shipping costs shall be borne by the Customer.
9.3 The returned package shall obligatorily contain a copy of the Order Confirmation sent to the e-mail address indicated by the Customer or of the waybill on the package at the time of receipt. Under no circumstances shall cash-on-delivery or carriage-forward shipments be collected.
10) REFUND TIMES AND PROCEDURES
10.1 A refund procedure may refer to two different types of situations:
1. Refund of the amount relating to an order for which the Right to Withdraw has been exercised.
2. Partial refund relating to an order for which one or more products are unavailable.
10.2 Regardless of the payment method used by the Customer and without prejudice to the provisions on withdrawal in Article 8 above, the refund shall be initiated by the Seller in the shortest time possible, and in any case within 30 (thirty) days from sending the Order Confirmation (in the case of partial refund due to the unavailability of one or more Products) or 14 (fourteen) days from receiving the notice of withdrawal (in the case of withdrawal) using, where possible, the same payment channel with which the order was made.
10.3 Regardless of the correspondence between the recipient of the Products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums shall always be made by the Seller to the person who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made).
11) GIFT CARDS
Venchi gift cards are currently not available for countries other than Italy.
13) APPLICABLE LAW AND DISPUTE RESOLUTION
13.1 These Terms and Conditions of Sale and the contract between the Seller and the Customer shall be governed by Italian law, including the provisions applicable pursuant to the Consumer Code, with specific reference to the regulations on distance contracts, and Italian Legislative Decree No. 70 of April 9, 2003, on certain aspects of electronic commerce.
13.2 For any dispute arising in relation to these Terms and Conditions of Sale and to the supplies and orders, respectively, made and forwarded under the same, in the event that the Customer is a Consumer, the competent court shall be the court of the place of residence or domicile of the Consumer-Customer, if located in the Italian territory. In all other cases, the Court of Milan shall have exclusive territorial jurisdiction.
14) AMENDMENTS AND UPDATES
14.1 These Terms and Conditions of Sale shall be amended from time to time also in consideration of any regulatory amendments. The new General Terms and Conditions of Sale shall be effective from the date of their publication on the Website.
The following conditions are addressed to all users who access, use and/or register on the venchi.com website, owned by VENCHI SpA, with registered office in Milan (MI), Via Vincenzo Monti 8, VAT No. 05744670968
Access to and use of the website as well as the purchase of products presuppose the reading, understanding and acceptance of the General Terms and Conditions of Sale and Use.
Should any assistance be required, please visit our section on frequently asked questions. Information about orders and shipping, refunds and returns of products purchased on the website, the website registration form, tips and other general information about the services provided by the website can be found here.
For any other legal information, please consult the ‘legal area’ section in the footer of the Website.
GENERAL TERMS AND CONDITIONS OF USE
This document contains the General Terms and Conditions of Use of the Venchi.com website, owned by Venchi S.p.A.
Venchi S.p.A. may amend or simply update all or part of these General Terms and Conditions of Use. Amendments and updates to the General Terms and Conditions of Use shall be published on the home page of the website as soon as they are adopted and shall be binding as soon as they are published on the website in this section.
Please therefore regularly access this section to check the publication of the most recent and up-to-date General Terms and Conditions of Use. Should users not agree, in whole or in part, with the General Terms and Conditions of Use, please do not use the website.
Access to and use of the website, including the display of web pages, communication with Venchi S.p.A., the possibility to download product information and the purchase of products on the website, constitute activities carried out by users exclusively for personal purposes unrelated to any trade, business or professional activity.
Remember that the user is solely and exclusively responsible for the use of the website and its contents. Venchi S.p.A. shall not be held liable for any use of the website and its contents made by any user that does not comply with the laws in force, without prejudice to Venchi S.p.A.'s liability for fraud and gross negligence in the cases provided for by law.
Specifically, the user shall be solely and exclusively responsible for providing incorrect, false or related information and data to third parties without their consent, as well as for any improper use of the same.
Since any material shall be downloaded or otherwise obtained through the use of the service at the user's own choice and risk, any liability for any damage to computer systems or loss of data resulting from downloading operations shall be the responsibility of the user and shall not be imputable to Venchi S.p.A..
Venchi S.p.A. declines all responsibility for any damage resulting from inaccessibility to the services on the website or caused by viruses, damaged files, errors, omissions, service interruptions, deletions of content, problems connected with the network, providers or telephone and/or telematic connections, unauthorised access, alteration of data, failure and/or malfunction of the user's electronic equipment.
The user is responsible for the safekeeping and correct use of their personal information, including the credentials that allow access to the reserved services, as well as for any damaging consequence or prejudice that Venchi S.p.A. or third parties may suffer as a result of the incorrect use, loss or theft of such information.
Please read carefully the Privacy section, accessible via the link one the home page of the website, which also applies in the event that the user accesses the website and uses the relevant services, but does not purchase any products. The Privacy section will help the user understand how Venchi S.p.A. collects and uses their personal data and for what purposes.
Intellectual Property Rights
The contents of the website, such as, but not limited to, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published, including menus, web pages, graphics, colours, patterns, tools, fonts and website design, diagrams, layout, methods, processes, functions and software that are part of the website, are protected by copyright and by any other intellectual property right of Venchi S.p.A. or other rights holders. Reproduction, in whole or in part, in any form whatsoever, of the website and its contents without the express written consent of Venchi S.p.A is prohibited.
Venchi S.p.A. has the exclusive right to authorise or prohibit the direct or indirect, temporary or permanent reproduction in any manner or form, in whole or in part, of the website and its contents. With regard to the use of the website, the user is only authorised to view the website and its contents. The user is also authorised to carry out all those other temporary acts of reproduction, devoid of any economic significance of their own, which are considered transient or incidental, and an integral and essential part of the same display of the website and its contents, and all other operations of browsing the website that are carried out only for a legitimate use of the website and its contents.
On the other hand, the user is not authorised to make any reproduction, on any support, in whole or in part, of the website and its contents. Any reproduction must be authorised from time to time by Venchi S.p.A. or, if necessary, by the authors of the individual works contained in the website.
Such reproduction operations must in any case be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of Venchi S.p.A. and the authors of the individual works contained in the website. The authors of individual works published on the website have, at any time, the right to claim the authorship of their works and to object to any distortion, mutilation or other modification of the works themselves, including any act or damage caused to the works, which is detrimental to their honour or reputation.
Brands and Domain Names
Venchi S.p.A., directly or through subsidiaries/parents/associates, is the exclusive owner of the Venchi logo and the domain name ‘Venchi.com’ and any other domain name, distinctive mark or other related intellectual property right.
All the distinctive marks that distinguish the products sold on the website are to be intended as registered brands or other intellectual property rights of Venchi S.p.A. and/or other parent, subsidiary or associated companies and are used within the website for the sole purpose of distinguishing, describing and advertising the products on sale.
The user is not authorised, except upon Venchi S.p.A.'s consent, to use said distinctive marks or related intellectual property rights for any further purposes not recognised under these Terms and Conditions of Use, also and especially to distinguish products or services, even those not related to those of the website.
Most of the brands present on the website and referring to products for sale on the website are famous brands known to the general public and to every user.
Any unauthorised use of these brands is prohibited and carries serious legal consequences. It is in no way permitted to use these brands and any other distinctive mark present on the website to take unfair advantage of the distinctive character or reputation of these brands or in such a way as to prejudice them and their owners.
Links to Other Websites
The website may contain hypertext links (the ‘links’) to other websites that are in no way linked to Venchi S.p.A.
Venchi S.p.A. does not control or monitor such websites or their contents. Venchi S.p.A. shall not be held liable for the contents of such websites and for the rules adopted by them in respect of, but not limited to, the user’s privacy and the processing of the user’s personal data while browsing.
The website provides links to other websites solely to facilitate its users in searching and surfing the Internet and to facilitate hypertext links to other websites.
Activation of the links does not imply any recommendation or endorsement by Venchi S.p.A. for accessing and browsing these websites, nor any guarantee as to their contents or the services or goods they provide or sell to Internet users.
Venchi S.p.A. has taken every precaution to prevent the publication on its website of content describing or representing scenes or situations of physical or psychological violence or which, according to the sensitivity of the users of the website, may be deemed to violate civil beliefs, human rights and the dignity of persons, in all its forms and expressions.
In any event, Venchi S.p.A. does not guarantee that the contents of the website are appropriate or lawful in other countries, outside of Italy.
However, should such content be deemed to be unlawful or illegal in some of these countries, please refrain from accessing our website, and should the user choose, in any event, to access it, we hereby inform users that the use they decide to make of the services provided by the website shall be their exclusive and personal responsibility.
Venchi S.p.A. has also taken all reasonable precautions to ensure that the contents of the website are accurate and do not contain any incorrect or out-of-date information as of the date of their publication on the website and, as far as possible, also thereafter.
However, Venchi S.p.A. accepts no responsibility towards users for the accuracy and completeness of the contents published by Venchi S.p.A. on the website, without prejudice to its liability for fraud and gross negligence and unless otherwise provided for by law.
Moreover, Venchi S.p.A. cannot guarantee its users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection.
Should the user experience any problems in using the website, please contact Customer Service. A Venchi S.p.A. representative will be at the user’s disposal to provide them with assistance and to help them restore the functionality of their access to the website, if this is possible.
Similarly, we advise users to contact their Internet service provider or check that each device used to connect to the Internet and access web content is properly enabled, including their Internet browser.
Although Venchi S.p.A. shall use its best efforts to ensure uninterrupted access to the website, the dynamic nature of the Internet and web content may not allow the website to operate without any suspensions, interruptions or discontinuity due to updating the website.
Venchi S.p.A. has adopted adequate technical and organisational measures to safeguard the security of the services on the website, the integrity of traffic data and electronic communications with respect to unauthorised forms of use or knowledge, as well as to prevent the risk of dispersion, destruction and loss of data and confidential and other information relating to its users, or unauthorised or unlawful access to such data and information.
This website does not constitute a news source as it is not updated on a regular basis. It cannot therefore be considered an editorial product.
Applicable Law and Dispute Resolution
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Last update: 11/11/2022