This document contains the general terms and conditions of sale (the ‘Terms and Conditions of Sale’) governing online purchases made through the Venchi.com website (‘Website’), owned and managed by Venchi S.p.A., with registered office in Milan (MI), Via Vincenzo Monti 8, VAT No. 05744670968 (the ‘Seller’).
Products and services purchased on the Website are sold directly by the Seller.
For further information, it is possible to contact the Seller's Customer Care team through the dedicated form: Customer Care - Contact form
The Seller reserves the right to amend these Terms and Conditions of Sale at any time, also in consideration of any changes in the applicable laws. Any new Terms and Conditions of Sale that may be applicable shall be effective as of the time of their publication on the Website and shall apply with respect to any order transmitted or purchase completed as of the date of their publication.
The Seller suggests reading these Terms and Conditions of Sale carefully before proceeding with any purchase via the Website.
1) Definitions
1.1 Customer: the Consumer, as defined below.
1.2 Order Confirmation: notice sent to the Customer by email to the email address provided by the Customer, containing the final details of the purchase agreement entered into between the Seller and the Customer (of which these Terms and Conditions of Sale form an integral part).
1.3 Consumer: a natural person, of legal age or otherwise legally capable, who places an order on the Website for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity possibly carried out, pursuant to Legislative Decree No. 206/2005 (“Consumer Code”) and subsequent amendments and additions.
1.4 Price: the contractual consideration indicated in the Order Confirmation, inclusive of VAT.
1.5 Product(s): the products listed in the electronic catalogue published on the Website, as described in the relevant product sheets and as detailed in the Order Confirmation.
2) Sales policy - Scope
2.1 The Seller’s mission through the Website is to promote and sell its Products. The sale of Products by the Seller via the Website is intended exclusively for end consumers, for personal use, excluding any reseller or intermediary. By purchasing Products through the Website, the Customer declares that they are acting as an end consumer and that they do not intend to resell, directly or indirectly, the purchased products. Also in view of its commercial policy, the Seller reserves the right not to process orders placed by parties other than the Customer or, in any case, orders that do not comply with its commercial policy.
2.2 These Terms of Sale govern exclusively the offer, submission, and acceptance of purchase orders for products between Customers and the Seller via the Website. These Terms of Sale do not govern the provision of services or the sale of products by parties other than the Seller, even where such services or products may be available on the Website or accessible through it via links, banners, or other hyperlinks. Before placing orders for products and/or services from parties other than the Seller, the Customer is advised to review their respective terms of sale and/or use. The Seller is therefore to be considered unrelated to, and shall not be held responsible for, the provision of services or sale of products by third parties, nor for the conclusion of any e-commerce transactions between users and such third parties.
2.3 In the event of any error of any kind (whether IT, manual, technical, or otherwise) that results in a substantial change, not intended by the Seller, to the public sale price of the Products on the Website, making it excessively high or clearly derisory, the purchase order shall be deemed invalid and will be cancelled. Any amount already paid or charged to the Customer will be refunded, upon notification to the Customer of such circumstance.
2.4 The Seller reserves the right to verify and assess the correctness and good faith of the Customer, as well as compliance with these Terms of Sale, in the performance of any activity on the Website (including the submission of orders and the purchase of Products), in particular, but not limited to, in the event of any breach of these Terms of Sale. If the Customer’s conduct is found to be unlawful and/or incorrect, or if the Seller reasonably believes that the Customer is in breach of these Terms of Sale, or that the Customer has engaged in any fraudulent activity, the Seller reserves the right not to accept an order from the Customer or to cancel a purchase order.
2.5 These Terms of Sale are published on the Website and can be accessed at any time via the relevant link on the Website’s homepage and printed at any time. The Terms of Sale may be viewed by the Customer at any time, both before and during the ordering process, and must be fully accepted in order to proceed with the order and conclude any contract with the Seller for the purchase of Products via the Website. The Terms of Sale shall be deemed accepted upon clicking the “Pay Now” button.
3) How to conclude the contract
3.1 In order to conclude the purchase contract for one or more Products on the Website, the Customer, in addition to selecting the Products included in the order, shall also complete an electronic order form, ensuring that all required data are entered correctly, and submit it electronically to the Seller, following the instructions provided on the Website at the time of purchase. The Customer shall, in any case, be responsible for the truthfulness and accuracy of all data (including any personal data) entered and transmitted to the Seller when completing and submitting the order form. If the Customer wishes to receive an invoice, they must select the relevant option during the ordering process and provide the required billing details. The invoice will be issued in accordance with applicable law. The Customer is responsible for the correct entry of billing data and is expressly informed that, if an invoice is not requested at the time of the order, it will not be possible to request it subsequently. It will not be possible to modify billing data once the order has been placed, including in the case of incorrect billing information. If the Customer requires an invoice with VAT exemption, they must contact us before completing the purchase.
3.2 The order form contains a reference to the Terms of Sale and a summary of the main information relating to each Product ordered. In particular, it specifies the price (including all applicable taxes), available payment methods, and delivery methods for the ordered Products (including related costs), also through links to dedicated pages on the Website. It also includes a reference to the general terms of use of the Website.
3.3 Before proceeding with any purchase through submission of the order form, the Customer is required to carefully read the Terms of Sale and the general terms of use, and to print and/or store a copy for future reference. In particular, prior to completing the online purchase process and payment, the Customer will be invited to review these Terms of Sale and to print or save an electronic copy and otherwise retain them in accordance with the Consumer Code. These Terms shall be deemed accepted upon confirming the order (by clicking the “Pay Now” button).
3.4 The contract is concluded when, following the Customer’s verification of the order details, the Seller receives the corresponding order form electronically, without prejudice to Article 4.1.
3.5 By submitting the order form, the Customer unconditionally accepts and undertakes to comply, in their dealings with the Seller, with these Terms of Sale. If the Customer does not agree with any of the terms herein, they are invited not to submit the order form for the purchase of Products on the Website.
3.6 By submitting the order form, the Customer also confirms that they are aware of and accept the additional information contained on the Website, the general terms of use, and the Privacy Policy regarding the processing of personal data.
3.7 The order form will be stored in the Seller’s database for the period necessary to process the orders and in any case in accordance with applicable legal requirements. The Customer may access the order form by visiting the Personal Area > “Order History” section or, if the Customer is not registered on the Website, by retrieving the order confirmation email received.
3.8 The language available to the Customer for concluding the contract with the Seller is the language selected, among those available, during the order creation process.
3.9 Product prices may be updated at any time. The Customer is responsible for verifying the final sale price before submitting the order form.
3.10 Purchase requests originating from countries not included, at the time of the order, in the Shipping section (also accessible via the relevant link on the Website homepage) cannot be accepted by the Seller.
3.11 Once the contract is concluded, the Seller will process the corresponding purchase order.
3.12 Without prejudice to the above, the Seller may refuse to process purchase orders submitted by the Customer if there are insufficient guarantees of solvency or if the data provided are incomplete or incorrect. In such cases, the Seller will inform the Customer of the failure to conclude the contract via email to the address provided by the Customer.
3.13 In general, all Products available on the Website are immediately available unless otherwise stated. However, the Seller shall not be held liable for the unavailability (temporary, prolonged, or permanent) of one or more Products. If specific Products are no longer available after submission of the order form, the Seller will notify the Customer of such unavailability. Without prejudice to the provisions below (see “Right of withdrawal”), submission of the order form by the Customer shall be deemed acceptance of partial delivery limited to the available Products, as well as a waiver of any claims for compensation and/or damages in this respect. Any unavailable Products will not be charged to the Customer.
3.14 Once the contract is concluded, the Seller will send the Customer, to the email address and in the language indicated in the order form, an Order Confirmation. The Order Confirmation will contain a summary of the information included in the form itself. It will include the list of Products actually purchased along with their main characteristics, including unit price inclusive of VAT and total price net of any discounts applied. It will also include information on shipping costs. Finally, it will include a summary of the applicable Terms of Sale, the general terms of use of the Website, and the Seller’s identification details.
3.15 Upon actual shipment of the Products confirmed in the Order Confirmation, the Seller will send the Customer, to the email address and in the language indicated, a shipping confirmation email. This document will include the list of Products actually purchased along with their main characteristics, including unit price inclusive of VAT and total price net of any discounts applied. It will also include all information relating to shipping costs and instructions on how to accept the package upon delivery by the courier. Finally, it will include a summary of the applicable Terms of Sale, the general terms of use of the Website, and the Seller’s identification details.
4) Order modification and cancellation
4.1 From the moment the Customer submits the order form, the Customer may independently modify or cancel the order within 1 (one) hour. The available modifications include:
- changing the delivery address; through this function, it will also be possible to modify, alternatively or in addition, the recipient's name and/or the telephone number associated with the order.
- the insertion of discount codes not applied prior to order submission, subject to the relevant conditions of applicability and combinability with any discounts already applied to the order.
- full cancellation of the order.
4.2 The order cancellation and modification options are also communicated to the Customer via the Order Confirmation page and may also be included in the Order Confirmation email.
4.3 After the time limit set out in Article 4.1 has elapsed, it will no longer be possible to cancel or modify the order, even if the preparation and shipping process has not yet started. Customer Service is not authorised to cancel or modify orders on behalf of the Customer beyond this time limit. If cancellation or modification is no longer possible, the Customer may exercise the right of withdrawal in accordance with the Returns and refunds section of the Website, also accessible via the relevant link on the homepage. The refund will be issued once the item or order has been returned to the warehouse.
4.4 In the event of a cancellation made within the applicable time limits, the payment authorisation will lapse and the amount authorised at the time of the order will not be charged.
5) Warranties and after-sales service
5.1 The essential characteristics of the Products are indicated on the Website on each Product detail page. However, images and colours of the Products offered for sale may not correspond to the actual ones due to Internet browser and monitor settings. It is therefore understood that, subject to the information provided on the label, the Customer shall not be entitled to make any claim or objection against the Seller in the event that the packaging of the delivered Product does not match the Product image shown on the Website in terms of colour/shape/size. The Seller also reserves the right to modify the Product packaging at any time.
5.2 The Seller pays the utmost attention to ensuring that what is described and presented on the Website corresponds to the information shown on the label of the product packaging. In any case, where discrepancies arise, the label and the usage instructions provided by the Seller shall prevail.
5.3 Upon delivery of the purchased Product by the courier, the Customer must check that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, not wet, and not otherwise altered, including sealing materials (adhesive tape or metal straps). Upon receipt of the Products, the Customer must:
- ensure that the packaging is intact. If not, the Customer must refuse delivery and leave the Products with the courier. In such case, the Customer must promptly inform the Seller in order to arrange for reshipment of the purchased goods;
- sign the delivery document presented by the courier, always adding the wording “ACCEPTED WITH RESERVATION”. This will make it easier and faster to obtain any refunds for transport-related damage;
- take photographs of the package—if the received Products are damaged or incomplete/incorrect—both externally and internally, so that in the event of a refund request, the Seller may request such material to verify the issue.
Once the delivery document has been signed, the Customer may not raise any objections regarding the external characteristics of the delivery, and the risk of loss or damage to the Products shall be transferred to the Customer.
5.4 By way of exception, the Seller offers an additional guarantee to the Customer whereby, if the Customer fails to comply with the provisions of paragraph 5.3 and therefore loses the possibility of making a claim against the carrier for damage to the Products, the Seller will nevertheless proceed with a refund for the damaged goods, in accordance with the terms set out in this document. The Seller reserves the right to withdraw this additional guarantee at any time, by appropriately notifying it on the Website.
5.5 The Seller recognises in any case, for all Products, the legal guarantee of conformity under the applicable provisions of the Consumer Code (Articles 128 et seq.), without prejudice to any limitations related to the nature of the Products sold (such as expiry date or perishability), as applicable from time to time.
5.6 The conformity guarantee is reserved for Website Customers who qualify as consumers under the relevant provisions of the Consumer Code. Without prejudice to Article 2 (Commercial Policy) of these Terms of Sale, any Customers who have purchased on the Website and do not qualify as consumers shall not benefit from the conformity guarantee provisions of the Consumer Code and/or these Terms of Sale; instead, where applicable, only the provisions on defects of goods under the Italian Civil Code shall apply, with the related time limits, forfeitures, and restrictions. In any case, the conformity guarantee does not cover defects caused by accidental events or by the Customer’s responsibility, or resulting from use of the Product inconsistent with its intended purpose and/or storage in unsuitable conditions, contrary to the instructions provided on the Website or on the Product, or exposure to bad weather, dirt, or contaminants.
6) Payments
6.1 The Seller will accept payments only in Euro currency.
6.2 For the payment of the price of the Products and the related shipping and delivery costs, the Customer may use one of the payment methods that will be duly indicated from time to time in the order form, in any case prior to the submission of the order by the Customer and the conclusion of any related purchase contract between the Seller and the Customer. The credit card networks through which purchases can be made on the Website will be indicated in the order form.
6.3 In the case of payment by credit card, the entire payment process will be managed securely by PayPal or Adyen, which will handle all online payments on the Website. The Seller does not store the Customer’s payment data and will never be in possession of any sensitive information (such as the full credit/debit card number or security code).
6.4 An optional credit card storage service for future purchases will be available on the Website. This feature may be activated by the Customer at the end of an order payment process: the credit card details will be stored exclusively by Adyen and the Seller will not, under any circumstances, have access to them. Each time the Customer pays for an order using the “stored card” function, the Seller’s system will contact Adyen’s system, providing the amount due and a special code called an “Alias”, which uniquely associates the credit card with the payment. The process will be fully tracked by Adyen and it will not be possible for the Seller to trace back to the original card data in any way.
7) Shipping and delivery of products
7.1 The Seller ships its products in Italy via courier services. Delivery is made, via express shipment, generally within 5 working days (i.e., normally from Monday to Friday, excluding national holidays, except as specified below) from the date of receipt of the order form and subsequent Order Confirmation email from the Seller pursuant to Article 3 of these Terms of Sale. However, due to the characteristics of our Products, during periods of the year when temperatures are higher (typically between May and September), the Products are shipped via courier in special insulated containers or by refrigerated transport to maintain maximum freshness upon receipt of the goods. For this reason, during this period, the Seller will not ship on Fridays. This means that orders confirmed by 24:00 on Thursday will be handed over to the courier on the first following working day—i.e., usually the following Monday, except in exceptional cases. In any case, the Seller reserves the right to deliver the ordered products within a maximum period of 30 days from the Order Confirmation email.
7.2 The Seller undertakes to do everything necessary to respect the delivery times indicated above, but shall in no case be held liable for any damages or inconvenience caused by possible delays.
7.3 The European countries to which the Seller ships are: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, the Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary, and the United Kingdom. The Customer may proceed with the order by referring to the applicable version of the Website indicated on the Shipping page.
7.4 The cost of each shipment associated with an order will vary based on the following parameters: destination and total weight of the Products purchased in a single order. The shipping cost will in any case be clearly indicated during the order process, before any payment is made by the Customer, and subsequently summarised in the Order Confirmation.
7.5 All the above-mentioned costs are inclusive of VAT at the applicable legal rate.
7.6 Delivery is understood to be at street level and will be carried out, unless otherwise specified and in accordance with the above, generally from Monday to Friday during standard business hours (9:00 a.m. to 6:00 p.m.), excluding national holidays.
8) Right to withdrawal
8.1 Pursuant to Article 52 of the Consumer Code, the Customer, as a consumer, has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without incurring any penalty, subject to the exclusion cases specified below.
8.2 To exercise the right of withdrawal, the Customer must send the Seller a communication within 14 days from the date of receipt of the Products. The methods for submitting such communication, as well as further information relating to the exercise of the right of withdrawal, are summarised and may be consulted at any time in the Returns and Refunds section, accessible from the Website homepage.
8.3 Once the withdrawal communication has been received, the Seller, after verifying compliance with the withdrawal deadlines, will send the Customer an email confirming the “return opening” through its Customer Service. The returned Product must reach the Seller within 14 days from receipt of the return opening confirmation for withdrawal. Once the Products have been received, the Seller will initiate a refund procedure (see “Refunds”) only if the Products have been sent within the required deadlines (the postmark date or handover to the courier shall prevail) and if the Products are perfectly intact and in their original packaging, complete in all its parts (product packaging and any accompanying documentation).
8.4 In the event of withdrawal communicated by the Customer in accordance with the above article, the Seller shall refund all amounts paid by the Customer within 14 days from receipt of the withdrawal communication sent by the Consumer Customer. Shipping costs shall be borne by the Customer. The shipment, until receipt at the warehouse indicated by the Seller is confirmed, remains under the full responsibility of the Customer. Upon arrival at the address indicated by the Seller, the Product will be inspected to assess any damage or tampering not resulting from transport. If the original packaging and/or wrapping is damaged, the Seller will deduct from the refund an amount corresponding to the loss in value of the Product.
8.5 Due to the nature of the Products sold by the Seller, the right of withdrawal applies exclusively to the Product purchased in its entirety; it is not possible to withdraw from only part of the purchased Product. In the case of Orders including multiple Products, withdrawal may be exercised in relation to one or more Products within the Order, specifying the description of the Products to be returned in the withdrawal communication. In such cases, the refund will be issued only for the returned Products.
8.6 Regardless of whether the recipient of the Products indicated in the order form corresponds to the person who made the payment, the refund will always be issued by the Seller in favour of the person who made the payment (identified as the holder of the credit card used for the purchase or the holder of the bank account used for the bank transfer). In accordance with the Consumer Code, the Seller reserves the right to withhold the refund until it has received the returned Products or until the Customer has provided proof that the Products have been returned.
8.7 The right of withdrawal is considered properly exercised only if the following conditions are fully met:
- 1. the email containing the withdrawal request includes the order code;
- 2. the products relating to the order for which the right of withdrawal is exercised are sent to the Seller in a single shipment. The Seller therefore reserves the right not to accept products from the same order returned and shipped at different times.
9) Returns
9.1 The return procedure is opened only following a request by the Customer to exercise the right of withdrawal. In any case, following the Customer’s request, the Seller will verify the actual existence of the conditions required to open a return procedure.
9.2 Shipping costs shall be borne by the Customer.
9.3 The return package must obligatorily contain a copy of the Order Confirmation sent to the email address provided by the Customer or the waybill attached to the package at the time of receipt. Under no circumstances will cash-on-delivery or freight collect parcels be accepted.
10) Refund times and procedures
10.1 A refund procedure may relate to two different types of situations:
- refund of the amount relating to an order for which the right of withdrawal has been exercised;
- partial refund relating to an order for which one or more Products are unavailable.
10.2 Regardless of the payment method used by the Customer and subject to the provisions on withdrawal set out in Article 8 above, the refund is initiated by the Seller as soon as possible and in any case within 30 (thirty) days from the sending of the Order Confirmation (in the case of partial refunds due to the unavailability of one or more Products) and within 14 (fourteen) days from receipt of the withdrawal notice (in the case of withdrawal), using, where possible, the same payment method used for the order.
10.3 Regardless of whether the recipient of the Products indicated in the order form corresponds to the person who made the payment, the refund will always be issued by the Seller in favour of the person who made the payment (identified as the holder of the credit card used for the purchase or the holder of the bank account from which the bank transfer used for the purchase was made).
11) Gift cards
11.1 Gift Card. Characteristics and validity
With reference to the purchase and use of Gift Cards, without prejudice to what is specifically provided in the Terms and Conditions for the purchase and use of Venchi Gift Cards, and where not derogated from by these, the contractual provisions generally set out in the other articles of these Terms of Sale shall apply. The purchase and/or use of the Gift Card implies full acceptance of the provisions available in the Gift Card Terms & Conditions section on this Website and of these Terms of Sale with reference to purchases made through the Website.
The Gift Card is to be understood as a payment method and merely allows a payment modality; it is in no way intended as an investment instrument and/or an invitation to save.
Unless otherwise expressly stated from time to time, it is not possible to purchase a Gift Card using any type of coupon codes, discount vouchers, or rewards obtained through the Venchi app.
The Customer purchasing the Gift Card via the Website has the right to withdraw from the Gift Card purchase contract, without any penalty, within 14 (fourteen) days from the purchase of the Gift Card, i.e. from the date of confirmation of the relevant order placed on the Website. The right of withdrawal in respect of the purchase of any Gift Card may be exercised in accordance with Article 8 of these Terms of Sale.
The refund will generally be made using the same payment method used by the Customer when purchasing the Gift Card, unless otherwise agreed between the Customer and the Seller. In the event of purchase of one or more Products on the Website using a Gift Card, the Customer’s right to withdraw from the purchased Products remains unaffected, where permitted under applicable law, in accordance with Article 8 of these Terms of Sale.
Please refer to the complete Gift Card Terms and Conditions, available at this link, before use.
12) Privacy
12.1 Information on the processing of personal data is contained in the Privacy Policy, available in the Privacy Policy section, which can be accessed via the relevant link published on the Website’s homepage.
12.2 For any further information regarding the privacy management policy, a specific request may be sent to the addresses indicated in the aforementioned Privacy Policy section.
13) Applicable law and dispute resolution
13.1 These Terms of Sale and the contract between the Seller and the Customer shall be governed by Italian law, including the provisions applicable under the Consumer Code, with specific reference to the legislation on distance contracts, and Legislative Decree No. 70 of 9 April 2003 on certain aspects concerning electronic commerce.
13.2 For any dispute arising in relation to these Terms of Sale and to the supplies and orders made and placed under them, in the event that the Customer is a Consumer, the court of the place of residence or domicile of the Consumer Customer, if located within the Italian territory, shall have jurisdiction pursuant to Article 66-bis of the Consumer Code. In all other cases, exclusive territorial jurisdiction shall lie with the Court of Milan.
14) Amendments and updates
14.1 These Terms of Sale may be amended from time to time, also in light of any regulatory changes. The new General Terms and Conditions of Sale shall be effective from the date of their publication on the Website.
The following conditions are addressed to all users who access, use and/or register on the website venchi.com, owned by VENCHI SpA, with registered office in Milan (MI), Via Vincenzo Monti 8, VAT No. 05744670968.
Access to and use of the website as well as the purchase of products imply that the General Terms and Conditions of Sale and Use have been read, understood, and accepted.
If you need assistance, please visit our dedicated Frequently Asked Questions section. You will find information regarding orders and shipping, refunds and returns of products purchased on the website, the website registration form, suggestions, and other general information about the services provided by the website.
For any other legal information, please refer to the “Legal” section available in the footer of the Website.
GENERAL TERMS AND CONDITIONS OF USE
This document contains the General Terms and Conditions of Use of the Venchi.com website, owned by Venchi S.p.A.
Venchi S.p.A. may amend or simply update all or part of these General Terms and Conditions of Use. Amendments and updates to the General Terms and Conditions of Use shall be published on the home page of the website as soon as they are adopted and shall be binding as soon as they are published on the website in this section.
Please therefore regularly access this section to check the publication of the most recent and up-to-date General Terms and Conditions of Use. Should users not agree, in whole or in part, with the General Terms and Conditions of Use, please do not use the website.
Access to and use of the website, including the display of web pages, communication with Venchi S.p.A., the possibility to download product information and the purchase of products on the website, constitute activities carried out by users exclusively for personal purposes unrelated to any trade, business or professional activity.
Remember that the user is solely and exclusively responsible for the use of the website and its contents. Venchi S.p.A. shall not be held liable for any use of the website and its contents made by any user that does not comply with the laws in force, without prejudice to Venchi S.p.A.'s liability for fraud and gross negligence in the cases provided for by law.
Specifically, the user shall be solely and exclusively responsible for providing incorrect, false or related information and data to third parties without their consent, as well as for any improper use of the same.
Since any material shall be downloaded or otherwise obtained through the use of the service at the user's own choice and risk, any liability for any damage to computer systems or loss of data resulting from downloading operations shall be the responsibility of the user and shall not be imputable to Venchi S.p.A..
Venchi S.p.A. declines all responsibility for any damage resulting from inaccessibility to the services on the website or caused by viruses, damaged files, errors, omissions, service interruptions, deletions of content, problems connected with the network, providers or telephone and/or telematic connections, unauthorised access, alteration of data, failure and/or malfunction of the user's electronic equipment.
The user is responsible for the safekeeping and correct use of their personal information, including the credentials that allow access to the reserved services, as well as for any damaging consequence or prejudice that Venchi S.p.A. or third parties may suffer as a result of the incorrect use, loss or theft of such information.
Privacy
Please read carefully the Privacy section, accessible via the link one the home page of the website, which also applies in the event that the user accesses the website and uses the relevant services, but does not purchase any products. The Privacy section will help the user understand how Venchi S.p.A. collects and uses their personal data and for what purposes.
Intellectual Property Rights
The contents of the website, such as, but not limited to, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published, including menus, web pages, graphics, colours, patterns, tools, fonts and website design, diagrams, layout, methods, processes, functions and software that are part of the website, are protected by copyright and by any other intellectual property right of Venchi S.p.A. or other rights holders. Reproduction, in whole or in part, in any form whatsoever, of the website and its contents without the express written consent of Venchi S.p.A is prohibited.
Venchi S.p.A. has the exclusive right to authorise or prohibit the direct or indirect, temporary or permanent reproduction in any manner or form, in whole or in part, of the website and its contents. With regard to the use of the website, the user is only authorised to view the website and its contents. The user is also authorised to carry out all those other temporary acts of reproduction, devoid of any economic significance of their own, which are considered transient or incidental, and an integral and essential part of the same display of the website and its contents, and all other operations of browsing the website that are carried out only for a legitimate use of the website and its contents.
On the other hand, the user is not authorised to make any reproduction, on any support, in whole or in part, of the website and its contents. Any reproduction must be authorised from time to time by Venchi S.p.A. or, if necessary, by the authors of the individual works contained in the website.
Such reproduction operations must in any case be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of Venchi S.p.A. and the authors of the individual works contained in the website. The authors of individual works published on the website have, at any time, the right to claim the authorship of their works and to object to any distortion, mutilation or other modification of the works themselves, including any act or damage caused to the works, which is detrimental to their honour or reputation.
Brands and Domain Names
Venchi S.p.A., directly or through subsidiaries/parents/associates, is the exclusive owner of the Venchi logo and the domain name ‘Venchi.com’ and any other domain name, distinctive mark or other related intellectual property right.
All the distinctive marks that distinguish the products sold on the website are to be intended as registered brands or other intellectual property rights of Venchi S.p.A. and/or other parent, subsidiary or associated companies and are used within the website for the sole purpose of distinguishing, describing and advertising the products on sale.
The user is not authorised, except upon Venchi S.p.A.'s consent, to use said distinctive marks or related intellectual property rights for any further purposes not recognised under these Terms and Conditions of Use, also and especially to distinguish products or services, even those not related to those of the website.
Most of the brands present on the website and referring to products for sale on the website are famous brands known to the general public and to every user.
Any unauthorised use of these brands is prohibited and carries serious legal consequences. It is in no way permitted to use these brands and any other distinctive mark present on the website to take unfair advantage of the distinctive character or reputation of these brands or in such a way as to prejudice them and their owners.
Links to Other Websites
The website may contain hypertext links (the ‘links’) to other websites that are in no way linked to Venchi S.p.A.
Any third-party websites referred to through links on the website are governed by general terms and conditions of use and a privacy policy that are separate from this document and are not covered by it.
Venchi S.p.A. does not control or monitor such websites or their contents. Venchi S.p.A. shall not be held liable for the contents of such websites and for the rules adopted by them in respect of, but not limited to, the user’s privacy and the processing of the user’s personal data while browsing.
Therefore, we kindly ask the user to be careful when connecting to these websites through the links present on the website and to carefully read their terms and conditions of use and privacy policies. Please note, in fact, that these General Terms and Conditions of Use and the Privacy Policy do not apply to websites operated by parties other than Venchi S.p.A.
The website provides links to other websites solely to facilitate its users in searching and surfing the Internet and to facilitate hypertext links to other websites.
Activation of the links does not imply any recommendation or endorsement by Venchi S.p.A. for accessing and browsing these websites, nor any guarantee as to their contents or the services or goods they provide or sell to Internet users.
Content Warning
Venchi S.p.A. has taken every precaution to prevent the publication on its website of content describing or representing scenes or situations of physical or psychological violence or which, according to the sensitivity of the users of the website, may be deemed to violate civil beliefs, human rights and the dignity of persons, in all its forms and expressions.
In any event, Venchi S.p.A. does not guarantee that the contents of the website are appropriate or lawful in other countries, outside of Italy.
However, should such content be deemed to be unlawful or illegal in some of these countries, please refrain from accessing our website, and should the user choose, in any event, to access it, we hereby inform users that the use they decide to make of the services provided by the website shall be their exclusive and personal responsibility.
Venchi S.p.A. has also taken all reasonable precautions to ensure that the contents of the website are accurate and do not contain any incorrect or out-of-date information as of the date of their publication on the website and, as far as possible, also thereafter.
However, Venchi S.p.A. accepts no responsibility towards users for the accuracy and completeness of the contents published by Venchi S.p.A. on the website, without prejudice to its liability for fraud and gross negligence and unless otherwise provided for by law.
Moreover, Venchi S.p.A. cannot guarantee its users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection.
Should the user experience any problems in using the website, please contact Customer Service. A Venchi S.p.A. representative will be at the user’s disposal to provide them with assistance and to help them restore the functionality of their access to the website, if this is possible.
Similarly, we advise users to contact their Internet service provider or check that each device used to connect to the Internet and access web content is properly enabled, including their Internet browser.
Although Venchi S.p.A. shall use its best efforts to ensure uninterrupted access to the website, the dynamic nature of the Internet and web content may not allow the website to operate without any suspensions, interruptions or discontinuity due to updating the website.
Venchi S.p.A. has adopted adequate technical and organisational measures to safeguard the security of the services on the website, the integrity of traffic data and electronic communications with respect to unauthorised forms of use or knowledge, as well as to prevent the risk of dispersion, destruction and loss of data and confidential and other information relating to its users, or unauthorised or unlawful access to such data and information.
Disclaimer
This website does not constitute a news source as it is not updated on a regular basis. It cannot therefore be considered an editorial product.
Applicable Law and Dispute Resolution
These General Terms and Conditions of Use are governed by Italian law. For any dispute arising in relation to the interpretation, execution or resolution of these General Terms and Conditions of Use, and without prejudice to cases of mandatory jurisdiction under the law, the territorial jurisdiction is exclusively that of the Court of Milan.
Last update: 15/06/2026