Accessibility information for the it.venchi.com website

This notice was drafted on 03/06/2026.

This content can also be read and made available in audio form using the screen readers NVDA for Windows and VoiceOver for iOS. Alternatively, you may activate the “read page” functionality available in the UserWay PRO accessibility widget.

Venchi S.p.A. is committed to ensuring the accessibility of its website it.venchi.com, in accordance with Legislative Decree no. 82 of May 27, 2022 implementing European Directive 2019/882. Venchi S.p.A. believes that it is a collective moral obligation to allow everyone to access information, products, or services without encountering obstacles or barriers, so that each person can live with dignity, equality, and independence. For this reason, resources have been invested to make the website easier to use and more accessible to everyone, including people with disabilities. In compliance with Legislative Decree 82/2022, the following information is provided:

  • 1. information on the assessment of how the service meets accessibility requirements and specifying the applicable requirements;
  • 2. general description of the service, in accessible formats;
  • 3. descriptions and explanations necessary to understand how the service works;
  • 4. description of how the service meets accessibility requirements;
  • 5. information demonstrating that the service delivery process and its monitoring ensure compliance;
  • 6. assistance and reporting of any accessibility issues.

1. Accessibility requirements and applicable criteria

The requirements for digital accessibility are set out in Legislative Decree no. 82 of May 27, 2022 “Implementation of Directive (EU) 2019/882 of the European Parliament and of the Council of April 17, 2019 on the accessibility requirements for products and services”, which for technical aspects refers to the UNI EN 301549 standard.

Specifically, website compliance must be assessed against the criteria set out in chapters 9 “Web” and 10 “Non-web content”, which reference the Web Content Accessibility Guidelines (WCAG) 2.1 at level A+AA.

The four fundamental principles of digital accessibility, as expressed by WCAG 2.1, are:

  • Perceivable - Content is presented in a clear and understandable way.
  • Operable - The interface is easily navigable by all users.
  • Understandable - Information and operations are intuitive and easy to interpret.
  • Robust - The website is compatible with the most common assistive technologies.

With reference to the above-mentioned UNI EN 301549 standard, which clearly lists the 50 success criteria to be considered when verifying the accessibility of a website, technical analyses have been carried out on the website content, including both textual and non-textual information, downloadable documents and forms, and forms of two-way interaction such as processing digital forms and completing authentication, identification, and payment processes. Of the 50 success criteria specified by current technical standards, the following is considered not applicable to this website: 1.2.4 Subtitles (live)

Exclusions from application Article 1, paragraph 5 of Legislative Decree no. 82/2022 states that the provisions of the decree do not apply to the following website content and mobile applications:

  • time-based media pre-recorded and published before June 28, 2025;
  • office file formats published before June 28, 2025;
  • maps and online mapping services, provided that for maps intended for navigation, essential information is provided in an accessible digital manner;
  • third-party content that is neither funded nor developed by the economic operator concerned nor under its control;
  • website and mobile application content considered archives, meaning that they contain only content not updated or revised after June 28, 2025.

2. General description of the service

This website is aimed at the end consumer and provides a sales service for the Venchi brand, allowing users to purchase chocolate, chocolates, pralines, spreads, snacks, gift boxes, and confectionery products online. In addition, users can browse the catalog, purchase products online, create customized assortments, discover the history and values of the brand, find Venchi boutiques and gelaterias, join the V-Club loyalty program, and contact the company.

3. Service operation

The website can be accessed from desktop devices, tablets, and smartphones through the main web browsers currently available. Navigation takes place via a main menu that allows users to access the various sections of the portal.

Users can use the website features as described below:

  • browse product categories: users can navigate the online catalog starting from the dedicated menu items, viewing the various available product categories, including chocolate, chocolates, spreads, bars, gift ideas, promotional products, and items dedicated to specific occasions. Within category pages, users can view the list of available products and access individual product pages.
  • view product pages: users can select a product of interest to view a dedicated page with images, description, format, price, availability, and useful purchasing information. From the product page, users can select available variations, indicate the desired quantity, and add the product to the cart.
  • make online purchases: users can purchase products available on the website by adding them to the cart and proceeding to checkout. During the purchase process, users can enter shipping details, select a payment method from those available, apply any discount codes or Gift Cards, and confirm the order.
  • create a customized assortment: through the My Venchi Mix section, users can compose a personalized selection of products by choosing among available references and configuring their own mix based on preferences. Once the selection is complete, users can add the customized product to the cart and proceed with the purchase.
  • purchase Gift Cards: users can buy a Venchi Gift Card in electronic format within the Gifts section of the website.
  • create an account and access the personal area: users can register on the website or log in with their credentials to manage their profile by selecting the dedicated item in the website header and completing the required information. Through the personal area, users can review order information, view shipment tracking details, manage account data, and access services linked to their registration.
  • use the wishlist: users can save products of interest to their personal wishlist by selecting the dedicated option on each product page.
  • join the V-CLUB loyalty program: users can enroll in the V-CLUB loyalty program through the website, either during account creation or through the methods provided by the program. Once registered, they can access member benefits and check their points balance by entering their V-CLUB card number and associated email.
  • search for a Venchi store: users can access the dedicated store section to locate Venchi boutiques, chocolate gelaterias, or resellers. Using the search function, they can enter a location and view nearby stores along with available information.
  • view brand information: users can explore the company by accessing sections dedicated to the Venchi world, brand history, chocolate, gelato, sustainability, certifications, and awards. These sections are informational and allow users to better understand the brand’s identity, values, and activities.
  • read articles and editorial content: users can access the website blog to read content related to chocolate, gelato, pairings, recipes, curiosities, product news, and promotions. Each article can be viewed on a dedicated page.
  • view customer service information: users can access support sections to consult FAQs, information on shipping, delivery methods, payments, discount codes, promotions, returns, refunds, Gift Cards, the V-CLUB program, and terms of sale.
  • use the chatbot: users can use the chatbot available on the website to receive navigation support and obtain information. Through the conversational interface, users can select or type their request and receive automated guidance or instructions to proceed with assistance.
  • contact customer service: users can use the Contact page to send requests for assistance or information. The contact form can also be used for requests related to collaborations, product distribution, corporate gifts, or other services related to the brand.
  • subscribe to the newsletter: users can subscribe to the newsletter by completing the dedicated form, entering the required data, and selecting the relevant consents.

4. Compliance with accessibility requirements

Venchi S.p.A. has engaged a third-party digital accessibility expert to carry out a technical assessment of the website covered by this notice, following which a report was provided outlining the corrections and improvements needed to achieve compliance.

The accessibility features considered for the website available to users include, but are not limited to, the following:

  • Compatibility with assistive technologies (e.g., NVDA, Jaws)
  • Keyboard navigation
  • Adequate color contrast
  • Text alternatives for graphic and multimedia content
  • Zoom and font resizing
  • Subtitles for multimedia content and text transcripts
  • Control of animations and reduction of non-essential motion
  • Forms and input fields with clear labels for easier interaction

Accessibility of web content for users who use assistive technologies, such as screen readers, alternative keyboards, or voice commands, is also supported by the presence of ARIA attributes, which help describe the role, state, and properties of user interface elements, communicate dynamic interactions (e.g., expandable menus, modals, sliders) to screen readers, and support keyboard navigation in complex components.

To further improve accessibility and user experience, a widget (UserWay PRO) has been integrated into the website. Its use by website users is completely free and helps improve the website’s compliance with Web Content Accessibility Guidelines (WCAG 2.1). UserWay PRO provides multiple features to improve website accessibility and user experience through a dedicated panel accessible by clicking the widget icon or via the keyboard shortcut CTRL+U, as listed below.

  • Screen reader: reads all page content aloud without requiring installation of an external reader.
  • Dictionary: allows access to dictionary consultation without leaving the website. Essential for users with cognitive disabilities, non-native English speakers, and others.
  • Text enlargement: allows increasing text size on screen with four different levels, making every part of the site immediately more readable.
  • Saturation: sets site color intensity to high, low, or grayscale.
  • Contrast: inverts site colors or allows switching between light and dark contrast modes.
  • Intelligent contrast: ensures all site colors fully comply with ADA standards, improving content visibility.
  • Highlight links: highlights links, buttons, and other interactive elements with clear, high-contrast colors, making them easier to identify and improving usability and navigation.
  • Pause animations: pauses moving or automatically updating content considered an accessibility barrier, stopping distracting animations and flashing content that may trigger seizures in at-risk users.
  • Text spacing: modifies text and line spacing to improve readability for users with dyslexia and low vision, offering three adjustment levels.
  • Line height: increases line spacing to ensure more comfortable readability.
  • Text alignment: aligns text left, right, or center for a more accessible and customized reading experience.
  • Dyslexia-friendly font: the “UserWay Dyslexia Friendly” font improves readability for users with dyslexia.
  • Large cursor: increases cursor size by 400% to keep the pointer visible, enabling faster and more accessible navigation.
  • Tooltips: displays alternative text and ARIA labels with a simple hover. Tooltips are high-contrast and easy to read.
  • Page structure: quickly reveals page headings, landmarks, and links in a clear and structured way, helping users find content more easily.

In addition to the features users can activate via the accessibility menu, the UserWay PRO widget can detect many non-compliance issues and apply real-time corrections without modifying the source code, but only what is displayed in the browser. This makes the website more usable for all users, including those using assistive technologies.

Additional accessibility requirements related to e-commerce services

The service ensures accessibility of identification, security, and payment features, also through systems that present these functionalities in a perceivable, operable, understandable, and robust manner. Regarding electronic payments, the website relies on leading providers listed below:

  • American Express: does not publicly provide a VPAT but offers an Accessibility Statement for its services. Accessibility issues can be reported to: accessibilityitalia@aexp.com
  • Apple Pay: provides accessibility features and a VPAT certification. Accessibility issues can be reported to: accessibility@apple.com
  • Google Pay: provides accessibility features as stated in the Google Wallet Help documentation. Accessibility issues can be reported through the dedicated contact form.
  • Mastercard: does not publicly provide a VPAT but states that it follows accessibility guidelines in service design. Accessibility issues can be reported via the support page.
  • PayPal: does not publicly provide a VPAT but offers an accessibility support page. Accessibility issues can be reported via the dedicated page.

Compliance status

To define the compliance status of the website, the guidelines and evaluation checklist provided by AgID were used. The technical assessment carried out by an accessibility expert resulted in the following status, as of the date of drafting or updating this notice.

This website is partially compliant with the requirements set out in Annex A of the UNI CEI EN 301549 standard due to the non-compliance issues listed below:

  • some pages do not meet the requirements of chapter 9 “Web” of the UNI CEI EN 301549 standard
  • downloadable PDF files are not compliant with chapter 10 “Non-web documents”.

Specifically:

  • some alternative attributes exceed the required length;
  • video content lacks transcription or audio description;
  • some visual information is not correctly structured in code;
  • some textual information lacks semantic markup;
  • some links are nested within other links;
  • some buttons are not accessible via keyboard;
  • some content is not accessible via keyboard;
  • some elements lack controls for content management;
  • in some sections, keyboard navigation order is inconsistent;
  • some links do not clearly communicate their purpose;
  • some content lacks unique attributes;
  • some content lacks unique descriptions;
  • in some cases, page elements do not clearly indicate their purpose;
  • some messages are not automatically read by screen readers.

This accessibility statement also considers non-compliances resolved by the UserWay PRO widget.

5. Accessibility monitoring process

Venchi S.p.A. has devoted special attention to the service delivery process to ensure compliance with digital accessibility regulations, also relying on external consultants for the following activities:

  • technical accessibility assessment through a gap analysis;
  • user testing of key user flows;
  • analysis of technologies, plugins, and third-party services;
  • reporting of gaps and non-compliance issues;
  • resolution of non-compliance issues;
  • documentation drafting;
  • definition of internal policies.

Venchi S.p.A. intends to periodically carry out technical assessments to monitor website accessibility over time.

Technical assessments are conducted by an external accessibility specialist.

6. Assistance and reporting issues

If users encounter difficulties accessing website content and features or require further assistance, they may:

In the communication, please specify:

  • full name;
  • web page address or site sections subject to the report;
  • a clear and concise description of the issue;
  • tools used (operating system, browser, any assistive technologies);
  • any suggestions for improving accessibility.

Reports will be handled as quickly as possible and may contribute to the continuous improvement of website accessibility.